Pre-sales Technical Support
As an manufacture of energy storage product, Jingye New Energy can provide a series of pre-sales technical support such as demand analysis, project design, and technical consultation, as follows:
Customer Demand Analysis
Through communication with customers, understand their needs and pain points in new energy generation, smart grid and other fields, sort out classified needs, evaluate the rationality, feasibility and priority of needs, and provide a basis for battery energy storage station design.
Technical Solution Design
According to customer needs, design bespoke energy storage system solutions . For example, for industrial and commercial customers, provide solutions with appropriate capacity, determine the selection and configuration of energy storage equipment, etc. The design is optimizable to meet customers’ further requirements.
Technical Consulting Services
Provide professional consulting on new energy-related policies, technology trends, market analysis, etc., to help customers understand industry trends and formulate reasonable development strategies.
Installation and Commissioning
Jingye New Energy has relevant certifications for BESS station construction and can provide professional installation and commissioning services. It can provide customers with a series of professional services from BESS equipment installation to system commissioning to ensure that the project meets safety standards and technical specifications and ensures the successful operation of the BESS station.
After-sales Maintenance and Warranty
Warranty period: According to different environment situations of projects’ location,free warranty period varies from three years to five years.
Emergency response
A 24-hour service hotline is set up, and when customers encounter sudden equipment failures, the emergency response team will come back to the customer within 24 hours, the engineers will arrive at the station within 48 hours (for overseas projects,engineers will catch the earliest flight ),if needed,to diagnose and deal with the fault, ensuring the system returns back to operation at the earliest time.
Regular maintenance
In addition to the free warranty period, paid maintenance services are also available, including regular inspections, equipment commissioning, system optimization, etc. According to the operation of the equipment, a detailed maintenance plan will be formulated for the customer to ensure the continuous and efficient operation of the equipment and minimize the occurrence of failures.
Technical support
Provide free training, including equipment operation, maintenance knowledge, safety precautions, etc., to help customers better understand and operate the equipment. At the same time, a technical support hotline will be available 24 hours.
Data management
Create unique file for each equipment, record the whole process information such as installation, commissioning, maintenance, and fault repair of equipment, which is convenient for traceability and provides data for subsequent optimization.
Service follow-up
After the repair is completed, we will continue to follow up on the operation of the equipment to ensure that the fault is completely solved. We will also solicit customer feedback and continuously optimize the service .
Let’s Get Started on Your New Energy Journey.
+86 0311 6736 8615
+86 150 3207 1231
